FAQ’s
Q: Our organization currently collects at the point of service, what can J-Point do for us?
A: If your organization is already making collection attempts at the points of collection J-Point will assist in automation and tracking to insure that every co-pay and deductible is collected and retained. Many healthcare providers today are making collection attempts and general progress at improving the over the counter collections. In most cases this is done by elaborate training, policies and procedures. We have found that policies and procedures are very difficult to enforce with diverse collection points and minimal management staff. J-Point will provide your organization with a software tool that will enforce the policies and procedures that your organization has set. J-Point will give you the reporting metrics to validate that front line collection policies are working and take action if they are not.
Q: We only collect in central cashiering locations within our facilities.
A: Centralized cashiering within a large facility is very helpful in maintaining strict cash controls, but is not the recommended best practice for collecting on every co-payment possible. SalePoint recommends de-centralized collections, with collection attempts to be made within each department. It has been proven that expecting a patient to find their way to a centralized location to make payment is not as effective as departmental collections. J-Point makes departmental collections simple and efficient, with the right level of cash controls to maintain strict audit capabilities over your diverse collection points. If your organization is not ready to decentralize cashiering, J-Point can provide significant value in the centralized cashiering office as well. We often recommend starting with the centralized cashiering office and then running test pilots in high volume and high dollar traffic departments to prove the significant improvements that decentralized cashiering brings.
Q: Our current practice management system offers a screen to input co-pay amounts, does J-Point replace our practice management solution?
A: J-Point does not replace your practice management solution or existing HIS solutions. J-Point works in concert with other systems you currently have deployed to automate your point of service collections. This is accomplished through seamless integration with your existing systems and outside eligibility providers.
Q: How long does the solution take to implement?
A: The implementation timeline varies depending on the overall size of your organization, number of payment points and number of staff members that will need training. In most cases the implementation timeline will run between 60 days and 180 days from the time a purchase order is received and the time you can begin production usage of J-Point.
Q: How much does J-Point cost?
A: J-Point is licensed by the number of payment points your organization will need, plus the required services to facilitate a smooth implementation. The typical payback period for most customers ranges from 3 months to 12 months.
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2005 SalePoint, Inc. All rights reserved.
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